MANAGEMENT

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Q Lodging Services, the management arm of Q Hotels, is an award winning, full service management company that has managed over 18 different properties in the past 30 years, throughout the State of Texas.

At Q Hotels, we believe the right mix of talent, processes and controls are among the most critical factors which impact the hotel bottom-line. At the core of our awarding winning management is a strong commitment to people, process and know-how coupled with a continuous focus on improvement through operational planning, execution, measurement, accountability and revision of service standards.

Q-PRESS! An Exclusive Q Hotels QC System

To meet the challenges of delivering fail-safe high quality services consistently, Q Hotels founders Jags Patel and Viran Nana turned to technology and developed Q-PRESS! A Quality Control System for all areas of operations. Q-PRESS! was so effective in providing on demand and automated quality control solutions, in 2006 it was implemented at all Q Hotels properties and facilitated visibility, accountability and control in the following areas.

Team Members Module
  • Hiring the right people, maintaining a pleasant work environment and rewarding team members with praise and benefits.

  • Providing the necessary tools and training to help team members achieve maximum performance.

Product Quality Module

  • Management of on-going capital expenditure program to ensure our high quality image is preserved and reflected at all times.

  • Quality detailed common area, room inspection, preventive maintenance and renovation reporting.

Q Hotels Best Practices Module

  • Identifying the most effective and efficient proven solutions to common obstacles and establishing 'Best Practices'.

  • Testing, refining and redefining 'Best Practices' through successful new practices and resolutions to ensure continuity.

Operations Manual Module

  • Addresses all operations related issues such as Check-In Process, Check-Out Process, Adjustments to Folios, How to Handle Customer complaints, Housekeeping Procedures and Preventative Maintenance Procedures.

  • Front Desk, House Keeping, Purchasing and Routine Maintenance Forms. Sales, Marketing and Revenue Management.

  • Simplifying the flow of information and ensuing necessary information is recorded correctly for action.

  • Maintain and review Guest Satisfaction Surveys.

Continuing Education Module

  • Operating Procedure Manuals Update, Enhancement and Maintenance.

  • Ongoing Periodic Training Enforcement to ensure adaptation to continuous environmental changes for continued success.

OUR PEOPLE ARE OUR MOST VALUABLE ASSETS.

What makes Q Lodging Services a five star management company? It all comes down to the people who dedicate their lives to work at our properties and make our guests feel like home away from home. Our core values are instilled in every single employee to make sure all guests receive exceptional service during their stay.